 |
 |
 |
 |
 |
       |
 |
 |
 |
 |
 |
 |
 |
Web Hosting by Experienced ProfessionalsWeb Host Freaks SupportSupport you can definately rely on! When it comes to support, we are #1. You'll sleep a little easier knowing that your website is being monitored 24 hours a day 7 days a week. Data Center technicians work around the clock to monitor the servers and services to ensure maximum uptime and performance. Because we use such high end equipment on all our servers, hardware failure is rare, however in these rare instances, we have plenty of spare parts, even spare servers on hot stand-by. In addition to Data Center technicians, our servers are monitored by redundant monitoring services which will E-mail and page our technicians immediately when detection of downtime occurs. Your website servers are maintained by the same people who develop, author and manage The Web Freaks Network. We do not hire "middle-man" or "tech support" personel, we do it ourselves. No need for bad attitudes or lack of knowledge, you have top notch personel managing your servers! 4 Methods to Get Support!We strive to provide the best possible support to our clients, we offer 4 methods to get support: Online KnowledgeBase, , a Trouble-Ticket / Help Desk System, Online Chat, and Telephone Support! Due to the number number of emails we receive on a daily basis, most emails are answered with-in one to two hours during business hours on M-F 9AM - 6PM EST. All emails are answered before the end of our business day, and throughout the evenings. All after hour calls will be responded to with the highest priority next business morning. You can be sure that competant, friendly and knowledgable staff are here to assist you, with all your webhosting needs. Please note, to keep costs down for all our clients we do restrict support issues to web hosting related only, no computer repair/programming support requests are supported at this time. The following methods of support are listed in order of preference by our staff. From our experience, most users can solve the problems fastest by following the support channels in this order: Method 1: Online KnowledgebaseOur extensive online knowledgebase is continuously updated and always current with the latest information. We highly recommend you check it out and see if your problem is covered in there first. To find our knowledgebase, you can login to your client are then click on "Support" at the top and then "FAQ". Alternatively, you may visit our Support Website Method 2: Trouble Ticket / Help Desk (Most Recommended)ALL TICKETS are initially answered within 12 hours of submission! The Help Desk is the most effective way to get support IF you submit the appropriate information when you send your ticket. At a minimum, we recommend that you include the following information:
Method 3: Live ChatLive Chat is available when our support staff is online and able to manage the chat application. A technician may not be there 24/7 however, that does not mean that you can't get support! An alternative to live chat, and the recommended method is to send a trouble ticket. Method 4: Telephone SupportTelephone support is available from Monday - Friday, 9AM - 6PM EST. However, we recommend that you utilize the Live Chat (at the bottom of every page on our site) or the Trouble Ticket System, by emailing support with your request. Telephone support is normally used for in depth troubleshooting of problems that can't be explained very well via text based communications. 1-888-WEB-FRKS WE ARE HERE TO HELP YOU!
|